It is usually hard to control the press from writing negative news about an organization. Many organizations have gone through this lane but the steps below will help any firm avoid getting into more mess than the one already created by the ...
There are many controversies about who should speak for an organization in a crisis. Here are three common arguments and what you should consider as a crisis unfolds. Argument 1: The CEO should always be the spokesman In the early stage of crises, ...
There are so many technical aspects of your social media crisis plan that need to be executed quickly and efficiently in a crisis. If you’re equipped with a webmaster, IT professional, or in-house Web developer that’s great. However, one thing ...
There’s crisis control, and then there’s the ordeal that Heineken is facing. The beer maker has been slammed in traditional and social media since photos of a dogfight with prominent Heineken branding went viral. Heineken has denied knowledge of ...